SELF-EMPLOYED- INDEPENDENT AGENT
Jalisco, Mexico
❏ Responsible for an overall of $50,000,000 pesos in sales of products and services annually to a portfolio that covered the whole Jalisco State.
❏ Developed loyal, referring to a customer base of 50 establishments covering a wide range of products including fashion manufacturing supplies, shoes and clothing, ozone generators, and office furniture.
❏ Given advice to a network of clients offering legal, accounting, marketing, human resources, and training services.
❏ Communicated brand offerings and educated retail buyers and merchandisers regarding product attributes, usage, and maintenance.
❏ Provided feedback on marketing and sales strategies in order to offer a competitive advantage in relation to other products/ service providers.
❏ Elevated customer satisfaction ratings constantly during the last 6 years of operations as independent agent.
FRANCHISE OWNER Barbados Ocean Market (February 2012 – June 2014) Jalisco, Mexico
❏ Consistently achieved revenue goals and ranked among the top-performing Barbados Ocean Market franchises in Jalisco State.
❏ Implemented a series of strategies to boost marketing and sales while opening the second franchise store in Guadalajara City.
❏ Offers a variety of refined frozen sea products attracting a clientele of 150 customers during the two years of operations.
❏ Interacted daily with suppliers to secure fresh deliveries and wide selection of products. Negotiated contracts with vendors to secure excellent deals without sacrificing the quality of the stored food supplies.
❏ Managed the whole franchise system including daily cash flow, inventories, financial reports, budgets, and annual forecast.
❏ Generated a network of business owners that supported the transition as a self-employed/independent agent.
GENERAL MANAGER
Manufacturing San Agustín (May 1999 – December 2011)
Jalisco, Mexico
❏ Oversaw the manufacture of steel and copper materials fabricated to serve the heating and air conditioning industry.
❏ Managed policy deployment and procedures in the areas of continuous improvement, quality and cost, safety procedures, customer satisfaction, employee relations, and plant general performance.
❏ Hired and trained a staff of 30 employees leading all activities related to human resources development, promotions, and retention. Successfully coached the team to serve Emerson Electric Company as the main client.
❏ Maintained inventory control, warehouse management, and secured work safety regulations.
❏ Collaborated with other departments such as Sales, Engineering, and Account Management to determine the feasibility of products and projects.
❏ Developed a quality control system to ensure maximum efficiency and effectiveness.
SALES REPRESENTATIVE
Majapara – Currency Exchange Services (June 1997 – April 1999)
Jalisco, Mexico
❏ Provided customer service to clients in accordance with company standards by assisting clients with inquiries regarding services options.
❏ Established, secured, and managed business/sales related relationships with existing and potential clients.
❏ Processed foreign currency transactions for clients by bank draft, wire transfer, and cash as required.
❏ Balanced and reconciled cash float at start & end of the shift.
❏ Collaborated with internal and external stakeholders to deliver on business objectives.
Education
Bachelor Degree, ITESO University, Guadalajara-Mexico, 2020